Eastern Communications said Friday it budgeted P1 billion for 2023 capital expenditures as part of its ongoing national expansion and rollout of fiber network services.
The company said the capex for 2023 would augment expansion efforts into more emerging sites and business hubs while continuing its network infrastructure improvements and restoration across the country.
Driven by its offering of connectivity and internet products and the increasing demand for reliable ICT solutions, with cloud services and cybersecurity suite, Eastern reported a revenue increase of 7 percent in 2022 from a year ago.
Customer satisfaction also improved to score 90.92 percent in 2022, fulfilling the company’s promise of high-touch service.
“We are proud of our high-touch approach, and this has become our competitive advantage. Our 2022 customer satisfaction score shows our dedication to continuously delight our customers. We will bring this commitment with us as we expand to more areas in the country,” said Easter co-coordinator Vince Tempongko.
Eastern said it would continue its Via Eastern expansion campaign and extend its coverage across Visayas and Mindanao to provide more services to Filipinos this year.
The company said its cutting-edge technology and unparalleled customer service through its Philippine Domestic Submarine Cable Network, which recently landed in Zamboanga, would also be available in the remaining sites in Liloy and Dipolog in Zamboanga del Sur; Maasin, Leyte; and Mactan, Cebu.
The $150-million PDSCN kickstarted in July 2022 at Subic Bay with Eastern Communications and its partners Globe and InfiniVAN Inc. The joint infrastructure project is set to be completed by April 2023 with the help of its latest cable ship provider, NTT WE Marine.
Eastern said it would soon hold its Via Eastern launch in Zamboanga, one of its major expansion areas, to officially offer business-grade connectivity and digital solutions to customers in the area.
“Because of the expansion and the increase in the number and the quality of our services, there has to be a shift in our competency to provide the quality service that our customers need and expect so Eastern Communications and its people will continue to evolve,” said Eastern co-coordinator Aileen Regio.
“Our nationwide expansion will be completed by the end of the year. With this, more Filipinos will be enabled by the high tech and high touch services of Eastern Communications,” said Tempongko.