The Board of Investments said Friday it approved the registration of a new site for virtual customer services of Amazon Operation Services Philippines Inc. in Mall of Asia Complex, Pasay City.
“The approval of this project shows that we are not faltering in our efforts to advance the IT-BPM [information technology-business process management] industry in the country. This is just the start of more investments being injected into the country’s economy, specifically into the IT-BPM industry. We are making it happen in the Philippines,” said Trade Undersecretary and BOI managing head Ceferino Rodolfo.
The Pasay branch is AOSPI’s fourth, with the first three sites located in Cebu City and Metro Manila.
The new site is expected to generate 1,058 jobs for Filipinos, with P959.5-million contribution to the economy and P616.9 million to household income.
It is set to start operations in September and will support the IT-BPM industry in the country. The center will provide customer and vendor management services to support Amazon’s global retail business and sellers.
AOSPI provides various support services such as remote technical support services, IT development, customer support, customer care services, business process outsourcing, and back-office support, which includes but is not limited to systems, hardware, software and human resources relating to the back-office.
The company sees the Philippines as the top priority for its new project and investments, owing to the high technical skills and level of English proficiency of the Filipino workforce.
Operating on a work-from-home set-up, the project will expand AOSPI’s operation in the remote workplace following the global work trends.
The IT-BPM industry recorded $29.5 billion in revenues in 2021, up by 10.6 percent from the previous year.