Sitel Group, one of the largest global providers of customer experience products and solutions, said it received a Gold Stevie Award for Most Exemplary Employer in the 2022 Asia Pacific Stevie Awards for its agile and comprehensive response to COVID-19.
The award highlights the efforts of the recently integrated Sitel Group and Sykes Enterprises Inc. and how the company responded to the challenges of the global pandemic.
“The pandemic made it necessary for all businesses to adjust and adapt to ensure the safety and security of their people,” said Pamela Donato, vice president of human resources at Sitel Philippines and China.
“We wanted to make sure our COVID-19 response programs were people-centric and designed with the help of our associates and with their needs in mind. We conducted focus group discussions and leveraged feedback into creating a coordinated COVID-19 response strategy,” said Donato.
The most important focus point for Sitel Philippines when crafting a COVID-19 response was prioritizing associate wellbeing.