PLDT launches emergency system

PLDT Inc. said unit PLDT Enterprise launched a revolutionary digital emergency response mechanism to ensure effective end-to-end incident management. 

Smart SOS Dispatch was designed to enable small and large communities such as large-scale corporations, local government units and even university campuses and bolster their public safety answer points and emergency response systems.

It is especially designed around the Philippine 911 system. From the built-in CRM, to the mobile applications, as well as the data, voice and SMS allocations, SOS Dispatch aims to answer the need of large corporate communities such as industrial zones and commercial banks and LGUs and other organizations for a more systematic emergency response experience.

Smart SOS Dispatch is a comprehensive mobile solutions package that combines Smart’s robust network coverage with the Genaker IP-based PTT (Push To Talk) and NowForce emergency response application, for rapid, long distance and high-speed communication between the command center and first responders. 

SOS Dispatch uses ruggedized, shock and water-resistant (IP68) Android devices that are designed specifically for emergency situations.

PLDT said with this solution, the entire emergency reporting, response and recording process becomes more instantaneous and reliable. Its NowForce cloud system instantly gathers all necessary information reported by a caller to a command center. 

The information is recorded and processed through the NowForce CRM and sent to all concerned responding units in near-real time. 

PTT App helps field teams to coordinate via 1-to-1 or 1-to-many, for rapid, wide-spread and secure communications.

“The 911 emergency response system of the United States has always been a model to emulate with regards to security and public safety. The technology to make the same happen in the Philippines is available through mobility and the Internet-of-Things.  Smart SOS Dispatch is designed to do just that,” said Jovy Hernandez, first vice-president and head of enterprise group at PLDT and Smart. 

“We look forward to partnering with all local government units in implementing the system nationwide. Technology cannot do it alone. Technology plus People is the right formula,” he said.