TaskUs Philippines, a customer care and back office support provider, announced Tuesday a P675-million expansion program in the Philippines.
TaskUs Philippines co-founder and chief executive Bryce Maddock said the investment came in the form of a private equity funding from Navegar, a local fund established by individuals from the call center industry.
“The investment crystallizes our company’s expansion programs. This includes the opening of new locations outside Metro Manila and the improvement of infrastructure to enhance our ability to deliver better customer service,” he said in a news briefing Tuesday.
The company recently opened its flagship regional corporate headquarters at 24/7 McKinley in Bonifacio Global City in Taguig, as part of the first phase of the expansion program.
The new facility has a floor area of 2,500 square feet, occupying three floors of office space and boasts of facilities such as spacious meeting rooms, boardrooms, and recruitment facilities, as well as state-of-the-art data centers equipped with variable refrigerant flow air conditioning system and 100-percent back up power capability.
The facility has a 400-seating capacity with amenities like a gym, theater and sleeping quarters.
The McKinley site is the company’s third facility after its offices in Imus, Cavite and SM Aura in Taguig.
Aside from expanding locations and strengthening the company’s infrastructure, the investment will also be used to improve employee enhancement programs to reinforce its exceptional, unique and employee-centric culture, said Maddock.
“Since our aim is to be the employer of choice among BPO companies, we are emphasizing improving our present employee enhancement programs,” he said.
“Programs like the scholarship program for exceptional employees, the Learning Academy, and management training programs, to name a few, are all in place so we develop the best and most dynamic workforce in the industry and improve our customer service, while attracting other global customers to trust us with their business,” he said.