"More people are getting frustrated."
"More people are getting frustrated."
More and more Globe telecom subscribers are getting more and more frustrated with their deteriorating phone service, particularly the poor signal even in Metro Manila.
And, all Globe can offer are excuses and false hope, such as “service upgrade” is under way while their subscribers’ aggravation continues day in and day out.
Time and again, the poor service has been demonstrated even during my daily tele-radio show where I do live interviews with resource persons who happen to use Globe mobile service. Thanks to Globe’s consistent global “kapalpakan,” my phone conversations on important issues with government officials, politicians, expert analysts and other public figures oftentimes get cut off because of poor reception.
Globe subscribers like myself can testify that it’s even more frustrating when you try to use the service in many provinces, like in Davao region where Globe signal is dead in most areas.
The trouble is that customers are at the mercy of these big companies like Globe whether or not to address their woes, which are relegated to their customer service call center.
To add insult to injury, one gets to talk to a robotic-sounding customer service agent who either puts you on hold too long or transfer you yet to another agent, showing no empathy to you. Globe, primarily owned by Ayala Corp., is said to be the largest mobile network operator in the country.
It’s about time concerned government regulatory agencies, such the Department of Information and Communication Technology and the National Telecommunications Commission to look into Globe’ s less than satisfactory services while charging exorbitant fees.
How I wish that Globe were in the position of ABS-CBN right now in the predicament of possible shutdown. If it does not shape up, then Globe might as well shut down, too.
ATTN: Cebu Pacific
Meanwhile, allow me to address the complaint of a Cebu Pacific airline passenger who was recently penalized with rebooking fees for checking in late by two minutes.
The poor lowly government employee, who turns 60 in a few days, would have been just in time to self-check in had he not been directed by a CebuPac ground crew member (holding a placard of flight 5J-966) to get in line and check in at the counter. Unfortunately, when he took his turn at the counter, he was told to pay rebooking fees of for the next flight
The aggrieved passenger appealed for consideration, explaining that there was an unusual road block that caused heavy traffic on the way to the airport due to a public event in Brgy. Buhangin that noon.
Unfortunately, at the gate of the airport, the driver of the taxicab he was in had to be questioned about having a “sticker,” and then, of course, the old guy had to go through the usual security baggage x-ray screening until he dragged himself to the CebuPac self-check in kiosks. But his plea was coldly turned down.
He noted that online check-in is not available with CebuPac, so it seems to him that passengers are “set up to be late” and penalized with rebooking fees.
Fortunately the old guy, who has survived two heart attacks, had just enough fund in his ATM card to pay the rebooking fees. He is crying “highway robbery!”
I hope the Gokongweis’ Cebu Pacific hears him out.
