Philippine Savings Bank, the thrift bank arm of the Metrobank Group, is the only Philippine bank recognized at the recently held Customer Experience Asia Excellence Awards for its exceptional customer experience strategy. The awards ceremony, organized by the International Quality and Productivity Center, was held in Marina Bay Sands in Singapore on Sept. 12, 2017. PSBank senior vice president and marketing group head Emmanuel Tuazon (right) and first vice president and customer experience group head Mary Jane Valero (middle) receive the awards. The bank bagged third place (Bronze Award) for both the Customer Experience and Best Customer Experience team categories for the second straight year. It also received an Honorable Mention for the Best Social Media Strategy category.
