Aiming to be one of the frontrunners in innovation, Muntinlupa’s initiative in government efficiency has been recognized by the Development Academy of the Philippines as one of the best practices in the country.
The Single Window Transaction-Muntinlupa Business One Stop Shop (SWiT-MBOSS) is among the initiatives showcased in the Compendium of Innovation and Productivity Initiatives of DAP’s Center of Excellence on Public Sector Productivity under the Innovation Leadership and Service Quality categories.
DAP is the focal organization and implementing institution of the Center of Excellence on Public Sector Productivity under the Asian Productivity Organization (APO) which aim to promote innovation and productivity in public sector organizations in Asia and the Pacific region.
The SWiT-MBOSS, implemented by Muntinlupa Business Permits and Licensing Office, is an innovative single-interface business registration process consisting of three simple steps with one and the same staff from start to end of the transaction.
With this initiative, total processing time of transactions is shortened to around 15 minutes for applications with complete set of requirements.
It continues to be the subject of many benchmarking activities, both local and international.
Prior to the recognition, the SWiT-MBOSS also qualified as Runner Up in the 4th International Best Practice Competition by the Asian Productivity Organization.
Muntinlupa City shared runner up standing with Texas Instruments (Philippines) and City of El Paso, Texas (USA), while tied as the competition’s champions were Al Jazeera International Catering LLC (UAE) and Dubai Corporation for Ambulance Services (UAE).
Recently, Muntinlupa City was also lauded as Rank 3 on Government Efficiency pillar (Highly Urbanized Cities category) at the 5th Regional Competitiveness Summit succeeding Quezon City as Rank 2 and Manila City as Rank 1.
Mayor Jaime Fresnedi extends his gratitude to DAP and APO for the organizations’ praises to Muntinlupa’s innovation and says that it will compel the City Government to better its services.