For two consecutive years, the Civil Service Commission has awarded the City of Parañaque as the top performing city in Metro Manila for its excellent delivery of frontline services without red tape and corruption.
The city was commended for its efforts to implement the Anti-Red Tape Act of 2007 in improving quality customer service to the public, according to the survey conducted by CSC-NCR in July last year.
Judith Dongallo-Chicano, CSC Director IV, said the local government of Parañaque received an overall score of 92.70 percent, “which is equivalent to excellent” in the ranking among the 16 cities and the town of Pateros in the metropolis.
Dongallo-Chicano said Parañaque, under the leadership of Mayor Edwin Olivarez, also “received a final score of 92.70 with a descriptive rating of excellent” in 2015.
ARTA Watch is a mechanism to spot the local government agencies’ compliance with the provisions of the Anti-Red Tape Act, such as the “no noon break” policy and its anti-fixer campaign.
For the “no lunch break” provision, the city scored 100 for following the regulation on work hours of local government officials and employees of rendering eight working hours a day for five days a week.
When he assumed office in 2013, Olivarez ordered a crackdown on fixers after receiving several complaints about them camping at City Hall, enticing the public to expedite transactions and documents for a price.
Parañaque, dubbed “The City by the Bay,” also received 97.71 points for their anti-fixer campaign, Chicano said.
As for overall client satisfaction, Parañaque received a grade of 94.40 percent also equivalent to excellent rating, Dongallo-Chicano said.
Based on the CSC-report card survey, the city of Pasig received a score of 91.0 after Parañaque followed by Muntinlupa with 90.99.
Placing fourth among the Metro Manila cities is the city of San Juan with 90.79, followed by the city of Valenzuela (90.38). Caloocan City got 90.34 points and Taguig with 90. 16 score.
The CSC rated the remaining cities with numeral scores of 80 to 80.99 or good while the city of Manila rated 72.71 or “acceptable.”