A woman is filing a complaint with the Department of Trade and Industry after she found a shard of glass in a salad she ordered at a hotel-resort in Binangonan, Rizal while on vacation with her family.
Complainant Lovely Corpus said she would not have complained to the DTI against the management of Thunderbird Resorts and Casino if the hotel’s manager, chef, and staff were not insincere in apologizing for the blunder.
She said she felt belittled by the way the hotel representatives treated her and her complaint, despite already spending around P200,000 for their three-day stay at the resort.
Corpus said she ordered a kani salad from Thunderbird, where her family was staying, but found the shard in her meal. She immediately called the attention of the staff, but was told that the shard seemed to come from plasticware that was not from their kitchen.
She said the hotel supervisor and chef, who prepared the salad, came to her, but instead of saying sorry insisted that the broken piece did not come from them.
“What hurt more was that the chef didn’t even apologize. Instead he insisted that the shard wasn’t from them, insinuating that I placed it in my salad,” Corpus said.
She said the hotel’s general manager, Angeline Gonzales, also talked to her, apologized, acknowledged their shortcomings, and even offered a 30-percent discount on food and beverages—but this was later taken back, Corpus said.
“They were not sincere in apologizing, and treated me as if I had caused the bother,” she said.
Before the Corpus family checked out, lawyer Janice Margate, legal counsel of the Thunderbird, tried to make them sign a waiver, but they refused.
Thunderbird officials could not be reached for comment at presstime.
“I will ask my lawyer if we can also file a court case against the management of Thunderbird Hotel after we file our complaint with the DTI,” Corpus added.
“I feel really insulted because [they] bothered me. I was supposed to be having fun with my family and you spoiled my time because of what happened. They were not friendly at all, they were treating me as if I was the problem. That made me really upset, they don’t care about their customers,” she lamented.