Aster Clinic marks a milestone as the first outpatient clinic in the country to receive an ISO 9001:2015 certification from the reputable German company TUV Rheinland.
Coincidentally awarded at the turn of 30th global anniversary of its parent company, Aster DM Healthcare LLC based in UAE, Joyce Alumno, country manager of Aster DM Healthcare Philippines, identified the company’s unwavering core values, world-class standards, excellent patient experience, and technological advances in patient care as the advantages that awarded them the newest quality management system certification.
The ISO 9001:2015 is the most difficult certification process so far and TUV Rheinland is one of the most reputable certification firms that awards such.
The newest certification requires a holistic, rigid procedure as it looks into how a company manages potential risks, aside from conforming to international standards and other crucial criteria for assessment.
“It was not easy to pass the 9001:2015 commendations. We had to go through a tough process, which required us to document everything. However, with our existing international standards, we were given the TUV Rheinland approval after six months. Usually, assessments can go up to two years,” Alumno said.
Alumno said that Aster Clinic is guided by standards that have been around for 30 years. “Aster DM Healthcare established a certain level of quality as benchmarks for about 300 Aster units located around the globe. We are guided by six core values, including integrity, passion, respect, compassion, excellence and unity that we have ingrained in our system and culture since we started operating.”
Although Aster Clinic is just one year old in the country, its foundation is based on the standards set by their international counterparts in different parts in the world.
Among Aster Clinic’s core values, excellence is given emphasis as it highlights the quality and superiority of the company in patient care.
“Excellence is our most important norm. As we aim to give the best service to our customers, we continue to improve our standards. We set the benchmarks and we further raise it. Our goal is to continuously develop as a global company and that Quality is a culture in Aster and the company puts a premium on service, as this is what Aster DM Healthcare is known for.
“We’ll treat you well.” This is the proposition of Aster Clinic in the Philippines. But, more than just a marketing tagline, Aster Clinic has added more value to its goal of treating its patients well by introducing best practices that uses technology.
The Clinic Information System (CIS) and Electronic Medical Records (EMR) are technological breakthroughs in the company that have been recognized for its efficiency to patient care.