BPO firm urges employees to pursue what they love

Work-life balance is an elusive concept for many young professionals. But one business process outsourcing company makes sure its employees seek new knowledge and pursue their passions. 

Telus International Philippines actively champions its team members’ careers by providing an avenue to fuel their thirst for knowledge and pursuit of passions through the Telus International University.

TIP has instituted various programs and initiatives to continuously train and educate team members while allowing them to discover themselves within the company. These include degree courses, linguistic programs (including Japanese, French, and Mandarin, among others), and short courses on a variety of interests such as fashion design, performing arts, information technology, and culinary arts. 

coffee barista course
Telus International University, in partnership with Center for Culinary Arts Manila, offers coffee barista course to its team members. 

coffee barista course

Apart from providing professional development training necessary for team members to move up the career ladder, TIU provides learning experiences that can be beneficial for their careers both inside and outside TIP.

Moreover, TIU gives team members the opportunity to complete their education through subsidized tuition and onsite classes. It also serves as a platform for team members to pursue their own interests through partnerships with various learning institutions. Supplementing these are other services that ensure completion of courses, including special discounts and flexible payment terms, shuttle services for select campus classes, guidance counseling, and exclusive access to TIP libraries. 

TIP has also opened up TIU short courses to team members’ families and friends.

“We put a premium value on work-life integration at Telus International Philippines. The caring culture that we foster and cultivate helps us become better in what we do, and an important part of that is creating a work environment that is conducive to continuous learning,” said TIP manager for learning and development Frederick Estacio. 

He continued, “We always look for various and equal opportunities for our team members to maximize their potential both personally and professionally.”

coffee barista course
Workshop participants learn how to properly grind coffee beans, how to make latte and other coffee variants, and how to create latte art. 

coffee barista course

One of the most popular short courses TIU offers is the coffee barista course, in partnership with the Center for Culinary Arts, Manila. 

“Coffee has become an important element to jumpstart our day, or for most of us working in the BPO industry, our nights too,” said Estacio. “Knowing the craft behind brewing good coffee not just elevates the coffee drinking experience for our team members, but even presents a possible livelihood opportunity for team members who are looking for entrepreneurial pursuits.”

Aside from the coffee barista course, TIU and CCA offer other culinary courses to TIP team members including basic and advanced cooking and baking tracks, as well as baking and pastry arts. At the moment, all of these short courses are held at CCA Kitchen in Farmers Market, Cubao. 

“Our partnership with Telus International Philippines has had a very successful run, and we are looking forward to expanding the offerings we provide their employees in other facets of culinary arts,” said Veritas Luna, Ph.D., Chancellor for Education at CCA, Manila.

Go to to know more about TIP’s employee driven initiatives and programs.

Topics: Telus International Philippines , BPO , Telus International University
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