The National Telecommunications Commission issued the new guidelines on electronic billing to address the issue of c.
Under the NTC order, or the “Guidelines on Electronic Billing (e-Billing), telco subscribers are given the option to receive electronic bills in lieu of paper bills. For those who will still opt to receive paper bills, the commission mandated telcos to provide bills free of any charge.
In choosing to receive electronic bills, the subscriber has the responsibility to regularly check his email or other medium of communication selected.
The circular further stated that new subscribers should exercise the options at the time of signing the contract for service.
If a subscriber opts to receive electronic bills, he should provide an email address where the statement of account would be forwarded. Telcos, however, may offer or use other mediums of communication, including web portals, provided notice to subscribers are made.