Cebu Pacific has invested over P100 million to deploy facilities to provide the needs of persons with disabilities and persons with reduced mobility.
The Gokongwei-led airline carrier said it deployed 35 disabled passenger lifts to help PWDs and PRMs.
The DPLs will allow PWDs and PRMs to board and deplane aircraft safely, easily and more comfortably.
Cebu Pacific also unveiled its Customer Command Center, an integrated facility and technology for social intelligence and customer engagement.
Tasked to assist travelers on their concerns and inquiries, the 24/7 command center is equipped with social monitoring, publishing and engagement tools.
The CEB command center, which went online in August, is manned by a 55-strong integrated customer care team.
Aside from CEB’s official Facebook and Twitter pages, they also handle schedule changes through the hotline.
“The Customer Command Center is the physical representation of our enhanced customer-first efforts. Our long-term goal is to build lasting relationships with our customers, and this is an airline-wide initiative, driven by data, technology and a lot of heart,” Candice Iyog, vice president for marketing and distribution of Cebu Pacific, said.
The team also works closely with the airline’s Network Control Center, especially during weather or other flight disruptions, so it can provide passengers with the most updated information and options.
Cebu Pacific offers flights to a total of 37 domestic and 25 international destinations, operating an extensive network across Asia, Australia, the Middle East, and the US.
Its 61-strong fleet is comprised of two Airbus A319, 36 Airbus A320 and eight Airbus A330.
Between 2017 and 2022, CEB expects delivery of 7 more brand-new Airbus A321ceo and 32 Airbus A321neo aircraft.