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Friday, March 29, 2024

Makati-based BPO firm wins Endeavor’s support

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Makati-based PSG Global Solutions, the world’s largest and fastest growing offshore recruitment process outsourcing company founded by Vivek Padmanabhan and Brian Cotter, was selected as the Philippines’ second Endeavor Entrepreneur Company during Endeavor’s 62nd International Selection Panel held in Mexico City in December 2015.

PSG was co-founded by co-presidents Vivek Padmanabhan and Brian Cotter, both veterans of the Philippine business process outsourcing industry in November 2008. PSG leads the Philippines’ move to higher value BPO work by providing outsourced recruitment services to the some of the largest US staffing companies. 

Endeavor is a global non-profit group that supports high-impact entrepreneurs to create and sustain a robust ecosystem of entrepreneurship. The entrepreneurs have gone through a rigorous screening process with mentors and board members in the Philippines over the last six months. After selection, the selected companies receive global and local business mentors, professional services and access to capital. 

PSG Global Solutions founders Brian Cotter and Vivek Padmanabhan

“Panelists were impressed by the duo’s ability to execute business strategy as they combined their US market experience and their knowledge of the Philippines BPO industry,” Endeavor Philippines managing director Manny Ayala said.

Under their leadership, PSG grew to 900 employees in 2015, and the company expects to grow revenues by more than 40 percent in 2016. More importantly, PSG sets an example in the Philippine BPO industry through strong internal HR practices as well as rigorous training and development of staff, resulting in materially lower than average absenteeism and attrition rates.

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“We are excited to further accelerate our growth through the support of Endeavor. It is an honor for us to have been selected and we believe it also speaks to the amazing talent and potential we have found in the Philippines,” Padmanabhan said.

Cotter and Padmanabhan first met as senior executives in eTelecare, a Manila-based BPO company which was among the first to develop the Philippines as a delivery location for handling sales, technical support, and customer service calls for the US market. 

After helping to grow eTelecare’s revenues to $200M and listing it on the Nasdaq in 2007, Cotter and Padmanabhan decided to venture into entrepreneurship and set up PSG Global Solutions.

“Being selected as Endeavor Entrepreneurs have given us the opportunity to interact with global mentors and entrepreneurs. This experience has pushed us to consider PSG’s potential in providing even more jobs and opportunities for the Philippines,” Cotter said. 

PSG Global Solutions is poised for fast growth with plans for geographic and client expansion in the next two years with the Philippines continuing as its base of operations. Further, it will increase its 

commitment to the Philippines by setting up a new subsidiary that will provide its services to companies in the Philippines. 

Endeavor will provide strategic mentoring and support to PSG Global Solutions to scale up their already impressive growth. Endeavor Philippines is supported by generous donors and supporters including JPMorgan Chase & Co.

With their guidance, over 1,100 Endeavor Entrepreneurs throughout Latin America, Africa, the Middle East, and the US have created over 500,000 jobs generating $7.6 billion in revenues. 

The Endeavor Philippines office was launched in 2014, supporting three Endeavor Entrepreneurs in two companies.

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